A. GENERAL
a) The party session will be tailored to suit the age range of the birthday child and their invitees; however, other children of various age groups will still find the party engaging. We do and will encourage all party guests to join in on the fun.
b) All packages are based on 25 children and one birthday child. Additional charges will apply for each additional child attending unless agreed at the time of reserving the event.
c) There is no maximum for our Mascot hire service.
d) All session leaders are DBS/CRB checked, and we have public liability insurance cover.
e) Please complete the booking form and return with a booking deposit of 50% of your chosen package cost. Once your form and deposit are received, we can then hold your booking until the date of the party. The balance MUST be paid by bank transfer/PayPal at least one week (7 days) prior to the party date.
f) Please note unless full booking deposit is paid, your event remains unconfirmed.
g) We shall confirm receipt of payment. Payment is taken as confirmation of acceptance of terms and conditions.
h) As a term of our public liability insurance all products must be used under supervision for which you are responsible. By agreeing to these terms and conditions you are accepting full responsibility for the security and safe use of the supplies and equipment until collection or return to Mini Maniacs and are confirming you have arranged supervision or have notified all parents that they remain responsible for their children.
i) A copy of our terms and conditions can also be found on our website www.mini-maniacs.com/party-terms-conditions
B. DEPOSIT
a) In case of décor services only, where staff is not present on venue during the event in progress an additional 100.00 GBP refundable deposit will be required at time of booking. All deposits will be returned within 48 -72 hours after the party date by bank transfer. You will be informed as soon as the deposit is returned back.
b) We are realistic in our expectations and know some wear and tear is likely, we do ask that care is taken and items are left in a clean, useable state. The items we supply are hardwearing so although we do ask for a deposit, we only withhold this where we feel suitable care has not been taken.
c) Any hired items from us must not be left outside overnight or in the case of bad weather. Please take care when newspaper, confetti and streamers get wet on the tables, as these can stain and we may need to withhold your damage deposit to rectify the paintwork.
d) Refund of deposit will be processed ASAP after collection/return of items (typically within 3 days) by bank transfer
e) We cannot accept responsibility from any loss, damage, or expense arising from industrial action, terrorist activity, adverse weather conditions or any other event outside our control at the event venue.
C. CHANGES
a) We understand that it’s tricky knowing your final numbers in advance. We always suggest booking for your maximum number of guests and reducing down if required. We can reduce numbers by a maximum of 5 children (for bookings over 25) if one weeks notice has been provided. We will always try and provide additional furniture if your numbers increase but this is not always possible due to other bookings.
D. CANCELLATION
a) Booking deposit is refundable based on following schedule:
i) 100% booking deposit will be returned if event cancelled 6 weeks (42 days) prior to the event date.
ii) 75% booking deposit will be returned if event cancelled 4 weeks (28 days) prior to the event date.
iii) 25% booking deposit will be returned if event cancelled than 2-week (14 days) prior to the event date.
iv) No refunds are provided for hire items such as face painters, bouncy castle, mascot hire, balloon modeller, tattooist, catering or any other 3rd party extras due to the purchase of items or services. Please understand, we agree cancellation terms with all our suppliers as well.
b) In the case of no cancellation charges applied to us from 3rd party suppliers, we would be happy to pass and return this back to you as a part of your booking deposit.
c) On the day of the event our services delivery times can be subject to traffic and other factors out of our control. We understand the importance of the day and will keep you informed if any delays occur. We hold a 100% punctuality record since the company has opened.
d) In case of unforeseen circumstances and we have cancelled the event a full 100% refund will be given back to you within 24 hours of the event date.
e) If equipment cannot be supplied on the agreed date because of circumstances beyond our reasonable control, a full refund will be made and Mini Maniacs will not be liable to pay further compensation to the Hirer.
f) The liability of Mini Maniacs for any claims made by the hirer will not exceed the contract charge and does not extend to any consequential or financial loss caused by late or non-delivery, unsuitability, breakdown or lawful repossession.
E. DESIGN AND ARTWORK
We will send you 3 templates to choose from for your chosen theme for the design work which has been promised at the time of booking. Once you choose the template you will get two rounds of amends. Any other changes requested after that will be charged at £25.
F. VENUE
a) We need space near to the venue for loading and unloading. It is the client’s responsibility to make sure supplier is able to load heavy equipment and bring it to the venue. If this is not possible, client needs to advise us, so we can make alternate arrangements.
b) We do not undertake any responsibility to any damage, loss or theft at the venue. This will also apply to client an client’s guest items or personal belongings.
c) At the time of removing hire supplies (incl. décor), we ask the client to ensure items such as tables, table cloths are reasonably clean and cleared before agreed pick up time. If the items have not been cleared of debris and cleaned sufficiently we may withhold part of the deposit for the delay.
d) At the time of removing hire supplies (incl. décor), client agrees to pay labour costs should collection of items is not ready at the pre-agreed time after the event has finished. Due to delay, we may incur additional transport hire charges, contractor payroll etc. For every half hour extended we will charge 25.00 GBP (not to be prorated)
e) We will not be responsible for any cleaning of the venue hall. Client agrees to organise this on their own.
G. EVENT STYLING & DECOR
a) Products must be in a secure location overnight and not left outside (in case applicable). You will be required to pay the entire replacement value for any products lost or stolen.
b) We occasionally find children running around décor and for this reason it is important client understand that we will not be responsible for any damage to décor styling because of an accident caused by any guests or children. This especially applies to cake(s) if involved.
H. PHOTOGRAPHY
a) We always encourage our customers to share pictures of your events which feature our products and we love to blog. Any photos or commentary provided may be published on our website, in providing such content to us you are agreeing for this to be used publicly and for promotional purposes.
I. HIRE ITEMS
a) All items are reserved for a specific customer’s event. In the unlikely event that the product(s) you have booked become damaged from a previous event and this will affect your booking we will contact you immediately and offer a full refund or substitution.
b) We have links to many other suppliers and providers. We are not responsible for the services of a 3rd party and you will need to agree to their terms & conditions directly (in case applicable).
J. CATERING
a) We use quality catering suppliers and take extra care when handling food for children. Any allergies or intolerances to food or food material need to be advised to us ahead of the event.
b) All delays to catering because of client’s request is to be dealt directly between the caterer and client. Last minute changes at times cannot be avoided so we will help as much as possible without providing any guarantee.
K. ENTERTAINMENT
a) Your entertainer will provide entertainment based on your chosen package
b) Please do let us know of any special needs of party guests attending. In the case of young babies and pre-walkers taking part in a Mini Maniacs party, a parent/carer will need to also participate in all activities with the children. Additionally, please feel free to inform us if there are any games/activities/songs the birthday boy/girl enjoys, and we will do our best to accommodate any requests!
c) We will need an area to conduct the party session including a 6ft table for props and an electricity point; we will bring everything else.
L. COMPLAINTS
a) In the first instance of a complaint, please contact us directly via our CONTACT US page we can resolve your problem.
M. YOUR DETAILS
a) We take client privacy very seriously and are in compliance with GDPR rules and regulations. For more details, information is available on our website
We look forward to helping you create wonderful memories….
Mini Maniacs has been in business since 2014, and we are not associated with the Walt Disney Company. The Snow Queen is an original fairy tale written by Hans Christian Andersen. The princesses referred to are all characters created by historic authors. We use our own costumes, and we do not claim to be licensed copyright owners offering licensed Disney parties.
Last Updated 2nd April 2019